Service advisor

Service Advisor - South East London

Franchised Motor Dealership

Salary: Basic - £31,500
OTE - £45,000 - £50,000

Hours: Monday - Friday, 8.00am - 6.00pm (45 hours per week)
Saturdays - 8.00am - 12.30pm (1 in 3, paid as additional hours)

As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.

About You:

* Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably
* Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
* Excellent administration and organisational skill, and good diary management and following up within agreed time frames.
* Proven experience in a Service Advisor role, in the automotive industry
* Must be eligible to work in the UK and have a valid UK Driving Licence for a minimum of 1 year.