Your newpany
Our client is a managed IT supportpanymitted to delivering high-quality IT solutions and ensuring a culture of IT improvement and client satisfaction. Their team of IT engineers consistently undertake upgrade projects to ensure they stay on the cutting edge of technology. The role is based at their offices in Carlisle, joining a small, dynamic team who are now expanding due to the winning of a new contract.
Your new role
In this role, you will be the point of contact to both clients and colleagues both remotely and in person. You will deal with all initial queries and collaborate with the current team members to ensure the issues are resolved in a timely manner. You will document and maintain IT procedures and ensure all queries are dealt with accordingly or referred to the appropriate team. In this role, you will provide excellent customer service to all end users and work both independently and as a team.
What you'll need to succeed
To succeed, you will ideally have relevant experience dealing with IT queries. You will need to have excellent customer service skills, both verbal and written. The ideal candidate will be able to demonstrate working knowledge of Microsoft 365, SharePoint, Azure, Windows and Networking - Or have a good understanding of them. This role requires you to possess a full UK driving licence and own / have access to a vehicle.
What you'll get in return
In return, you will work for a thriving IT provider who is expanding their client database significantly. You will work full time in their office in Carlisle, on apetitive salary of £25,000 - £28,000, with a range of additional benefits including 28 days of annual leave,pany pension, on-site parking etc.