Account Manager Managed Service Provider (MSP)
Location: Runcorn Covering country wide, including Scotland and Wales.
Full-time 37.5 hours per week. Hours to suit between 8am-6pm. Flexible working provided.
Due to the nature of the role You must be able to drive and have use of your own vehicle or be willing to obtain this. A car allowance is provided on top of your basic salary (£32,200). Plus an OTE with potential earnings of £58,000 upwards.
Benefits:
1. Career development and learning opportunities
2. Clear progression path set out for you from starting your role.
3. Car allowance
4. Company pension scheme
5. Private health care
6. 25 days annual leave plus Bank Holidays
7. Annual company bonus scheme
8. Genuine flexible working
9. Free onsite parking
10. Social events company and team
11. Mileage claim back
About you:
We are looking for a driven Account Manager to join our client's growing team. Excellent communication skills (verbal, written, and listening) and good computer skills (including Outlook and Excel) are essential. Your ability to understand clients' needs, identify new opportunities, and earn credibility and their trust will be key to your success.
What We Are Looking For:
At least 1 year in a similar role within a Business to Business (B2B) environment. Previous experience in account management, preferably within the IT, MSP, ISP space, or a similar field. Excellent interpersonal skills, able to confidently present data and analytics. Not essential but highly advantageous: Knowledge of IT services and solutions, including cloud offerings, cybersecurity, and infrastructure management.
The Role:
You will play a pivotal role in nurturing and developing client relationships, ensuring they receive exceptional service, acting as their main point of contact, and handling escalations. You will be looking after a file of your own clients and, once embedded in the role, you will be completing new business to build your client portfolio too.
Key Responsibilities:
1. Build relationships with internal and external parties.
2. Serve as the primary point of contact for a portfolio of key clients, both virtually and onsite to keep customers engaged and to overcome challenges, mitigating any risks before they arise.
3. Understand each client's business objectives, presenting tailored solutions that drive their success and maintain healthy relationships.
4. Regularly meet with clients to discuss performance, future goals, and improvements, ensuring they are fully satisfied with the services being delivered.
5. Work closely with technical teams, service desk staff, and sales professionals to ensure client needs are met promptly and effectively.
6. Identify opportunities to upsell or cross-sell additional services, expanding the relationship and generating new revenue streams.
7. Complete own outbound research and new business when opportunity arises.
8. Address client concerns swiftly and thoroughly, demonstrating dedication to excellent service and issue resolution.
Click to apply now or send your CV to (url removed)
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