Our market-leading medical service client has an opportunity for a IT Technician to join their desktop support team on a permanent basis at their Southend-on-Sea site.
Key Responsibilities:
Take ownership of incidents and service requests logged by users and manage them to completion or escalate as required.
Manage escalation with third parties where required to provide additional assistance and resolution.
Help foster and develop good relationships with remote based sites and users to ensure better end user experience.
Work closely with the operational centre Managers/Leaders to ensure IT assets are utilised in an efficient and effective manner.
Ensure all assets are properly managed and maintained within the asset register ensuring compliance with our client's ISO standards.
Perform routine tasks such as resetting passwords, restoring files, setting up new accounts, adding and removing users from security groups.
Assist with delivering new starter builds and provide IT onboarding and induction training to new users.
Ensure the onboarding and knowledge base documentation is updated and reviewed by the team.
Ensure the build checklist is maintained and regularly updated.
Ensure software installations and devices are patched regularly via standard tools and methods.
Help manage and maintain local area network for all sites, escalating as appropriate.
Provide orientation and guidance to users on how to operate computer equipment.
Manage, maintain local h...