Service Administrator
Posted on June 18th, 2024 by
Willenhall
£28, per annum
Type of Job: Permanent
Staffline are hiring! We have a new Permanent, Full time vacancy, for an Experienced Specialist Service Administrator
This is an integral role, making sure the depot is operating in an organised, efficient way with excellent Customer satisfaction
The Depots Customers are their top priority, so excellent, professional, customer service experience is essential to this role
Your daily duties will vary, so the ability to multi-task, prioritise and be highly organised is essential, whilst remaining calm in a busy work environment
Experience in a similar role is essential
Duties as a Specialist Service Administrator:
1. Booking of all customer MOT requirements
2. Invoicing out on a daily basis, Processing payments
3. Maintaining and updating of MOT system, Keeping an up to date and accurate record of MOT statistics for audit purposes
4. Booking monthly MOT requirements for customers
5. Sending out MOT certificates to customers by recorded delivery and updating book
6. Sourcing and ordering parts from suppliers
7. Appointment reminders and follow up to customers
8. Frequent cover of main/service reception
9. Point of contact for any enquiries from members of the public and VOSA personnel
10. General administration duties
The above list is not exhaustive, and as expected in a position of this nature, the employee would be expected to attend to any duty requested as may be deemed necessary to ensure the depot maintains customer service to Company standard
Candidates should be able to demonstrate their: -
11. Ability to organise / prioritise work on own initiative.
12. Ability to work under pressure.
13. Ability to actively seek solutions to problems.
14. Flexibility to undertake a wide range of tasks.
15. Awareness and understanding of health and safety requirements.
16. Excellent telephone / customer communication skills.
17. Capability of working to strict deadlines.
18. PC skills
19. Microsoft office suite
Working hours
Mon-Friday
On the odd occasion you may be required to work on a Saturday morning