About The Role
We are looking to recruit a Customer Technical Administrator. Here at Whitworths, we are passionate about bringing people the very best nature has to offer.
Our Technical Team ensure the safety and quality of our products, including improving existing products and launching new ones; working with operational teams to develop good practices and procedures; and developing good relationships with internal and external customers.
Your role in our Technical Team will involve general administration duties, along with some key tasks, such as:
* Complete all daily, weekly, monthly technical function KPI reporting.
* Administer the customer complaints process, ensuring everything is logged, we are responding accordingly and report out to customers and to our business.
* Help us to coordinate customer or internal benchmarking projects.
* Work with the Customer Technical team to ensure samples are prepared and sent out.
* Coordinate our Taste Panel and the completion of any administration around this.
This role is a great introductory position, enabling you to work in the heart of our technical services team and showcase your amazing admin skills.
What are the key ingredients needed for the role?
Great attention to detail, IT literate; ability to work at pace and of course, interest in what you are doing. Good written and verbal communication skills are essential as you will be communicating with lots of different departments, our internal and external customers, and sometimes retailers. You will need to have prioritization skills and be comfortable working both individually and as part of a team.
Job details:
* Full-time – 36.25 hours Monday - Friday
About Us
We’re on an exciting mission here at Whitworths – to help boost the nutrient intake of the nation, improving the general health of families using the goodness found in our delicious products. We’re the only brand that gives a credibly nutritious boost to breakfast, lunch, dinner, snacks, baking and beyond.
There are many reasons to come and work with us, but the biggest reason is so that you have a job you love and a company you are proud to say you work for. You will receive a competitive salary, 33 days holiday, a workplace pension, and in addition, you’ll also have access to a number of family-friendly, health and lifestyle benefits. Culturally, we believe strongly in investing in our people, developing them in their roles and advancing their careers within Whitworths. Don't just take our word for it, our people say the same, as demonstrated by our recent accreditation from Investors In People.
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