Are you an IT graduate looking to take your first steps into the world of tech support? Join a prestigious law firm with over 40 years of history and a strong presence across Scotland and the North of England. With 19 offices and a reputation for excellence, they've been recognized as one of the best places to work in Scotland.
The IT team plays a crucial role in the firm's success, supporting over 500 users across the organization. This is an exciting opportunity to develop your skills in a supportive environment while working on cutting-edge technology.
Graduate IT Analyst
Aberdeen (Onsite)
£24,000 - £27,000
What You'll Do:
* Be the first point of contact for IT issues, assisting users via phone, email, and helpdesk tickets.
* Set up and configure hardware and troubleshoot software and hardware problems.
* Provide friendly and professional support while keeping users updated on ticket progress.
* Learn about system administration and escalate complex issues to senior colleagues.
* Contribute to maintaining and creating IT support documentation.
* Review support logs to identify recurring problems and suggest improvements.
The Tools You'll Work With:
* Windows Server & Microsoft 365
* Apple iOS/Android
* Microsoft Active Directory
* Telephony Systems
* VMware & SharePoint
Requi...