Company: 83zero – Bracknell, Borough of Bracknell Forest
83zero is excited to be working with the world's leader in broadcasting solutions, responsible for broadcasting the Olympics, The Premier League, British Horse Racing, and Love Island.
Our client specializes in the latest technological solutions and boasts a talented team dedicated to ensuring the most prestigious broadcast events worldwide are delivered at the highest standard from concept through to creation.
They have a team of more than 4,000 employees driven by passion and a focus on technical innovation, supporting productions in over 65 countries on all 7 continents. Headquartered in Bracknell, UK.
The Role
The purpose of this IT Support Engineer position is to support the IT infrastructure and employee-related IT support cases for all offices and employees.
As your position and knowledge progress, you will also have the opportunity to assist in the growth and maintenance of multiple locations and computer networks across our client's group, along with managing the server infrastructure that is primarily a Microsoft environment supporting 500+ UK&I users.
Responsibilities
* Operate and maintain all corporate computer systems and corporate cloud environment.
* Perform systems and security monitoring and take mitigating action as required.
* Perform regular data and operating system backups, patches, and software updates.
* Maintain system backups, data archives, and system and audit security logs.
* Work with vendors and support engineers to resolve service outages or disruptions.
* Ensure IT tasks or projects are accomplished within the designated timeframe.
* Configure, deploy, and maintain local and remote IT equipment.
* Maintain an accurate accounting of the corporate accounts and IT inventory.
* Assist deployments of new hardware and software solutions.
* Assist with the planning, documentation, and execution of IT projects.
* Assist in creating formal documentation of IT policies, processes, and procedures.
* Provide subject matter training for IT team members or company personnel.
* Provide first and second line technical support to employees of varied IT skill levels.
* Maintain accurate records and regularly communicate timely status update reports.
* Compile information to support operational plans or technical recommendations.
* Attend and contribute to regular department, staff meetings, or technical group discussions.
* Contribute to team effort by performing assigned duties and other duties as assigned.
Key Skills
* Passionate technical troubleshooter who loves solving problems and getting involved in IT projects.
* Comfortable working across Windows Server and Desktop Operating Systems.
* Experience with basic LAN and WAN technologies.
* Experience supporting and administering Active Directory and O365 applications.
* Experience with VOIP Management or Print Management software is beneficial.
* Experience with Apple Mac OSX is a bonus.
* Experience working in a Cloud-based environment is a bonus, but not essential.
* Excellent communication skills, able to speak with technical and non-technical audiences.
* Strong experience with system management tools, logical file systems, and client/server environments.
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