Customer Service Advisor
£18.00phr - £19.00phr LTD
Immediate start, contract till February 2025
Based in Bretford
35 hours per week, 5 days in office
Job Purpose: To provide exceptional customer service to tenants, residents, and stakeholders by addressing inquiries and resolving issues related to housing repairs, incomes, and general housing matters. The role requires effective communication, problem-solving, and the ability to work collaboratively with internal teams and external partners to deliver timely and efficient solutions.
Key Responsibilities:
1.
Customer Enquiries:
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Act as the first point of contact for all housing-related enquiries, ensuring a professional and empathetic approach.
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Handle incoming queries via telephone, email, and face-to-face interactions, logging details accurately into the customer management system.
2.
Repairs and Maintenance:
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Log and process repair requests from tenants and residents, ensuring they are accurately recorded and assigned to the appropriate team or contractor.
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Provide updates to customers on the progress of repair works and manage expectations regarding timelines.
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Follow up on completed repairs to ensure customer satisfaction.
3.
Incomes and Rent:
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Assist customers with inquiries about rent payments, balances, and income-related...