Job summary
The purpose of this role is to provide first class secretarial support to the GP Practice and to deliver excellent levels of administration and customer service. Responding to requests from clinicians, external services and other team members, you will complete a wide variety of tasks.
Main duties of the job
Referrals via clinical systems and WCCG
Workflow administration for all clinical correspondence
Effective READ coding
Notes summarising
Completing Subject Access Requests (SARS)
Completing Private Requests
About us
We are a well-established friendly and forwarding thinking practice who are committed to high quality care and the continued development of our practice team. We are open minded, organised yet flexible and are a welcoming practice team able to adapt to changes and improvements. We are actively involved in our local cluster. We are a suburban practice with mixed socio-economic population. A modern skill mixed progressive team serving a population of around 8700 patients - with 2 GP Partners, 1 Salaried GP, 1 long term Locum GP, 3 ANP's, 1 Practice Nurse, 1 HCA & an excellent administration support team. We use Emis web and have access to Lexacom digital dictation. We have easy and fast access to M56, M53 and A55 so are easily accessible from Cheshire, Merseyside, Manchester and North Wales. We are uniquely localised between two nearest hospitals providing secondary care services - Wrexham (under NHS Wales) and Chester (under NHS England).
Job description
Job responsibilities
Job Title - Experienced Medical Secretary
Hours - hours, up to full time
Salary - Dependent on experience
Contract - Permanent
Clinical System - Emis
JOB SUMMARY AND PURPOSE
The purpose of this role is to provide first class secretarial support to the GP Practice and to deliver excellent levels of administration and customer service. Responding to requests from clinicians, external services and other team members, you will complete a wide variety of tasks.
MAIN DUTIES AND RESPONSIBILITIES
Workflow administration for all clinical correspondence
Referrals via Clinical Systems & WCCG
Effective READ Coding
Notes summarising
Completing Subject Access Requests -SARS-
Completing Private Requests
The successful applicant must be flexible and willing to work as part of a team
For further information or an informal discussion about the role please contact Kate Norton on 01244 813340
Closing Date:
Person Specification
Experience
Essential
1. Working in a customer service environment both face to face and telephone
2. Working with the public
3. Working in a busy office environment
4. Working under pressure
Desirable
5. Working in general practice
6. Referrals
7. Workflow administration for clinical correspondence
8. Maintaining and monitoring GP Practice appointments system.
Additional Criteria
Essential
9. Communication
10. Team Working
11. Customer Service
12. Resilience
13. Empathy
14. Strong IT Skills
15. Initiative
16. Willingness to learn
Desirable
17. Welsh Speaker
18. Knowledge of EMIS Web
Qualifications
Essential
19. Knowledge of the health care sector
Desirable
20. Knowledge of general practice