Out of Hours Customer Service Advisor - Part Time (25 hours) including weekends
OOH Customer Service Advisors – Part Time – Rochdale Office
Based on site - Rochdale Riverside One
£15,200 Part Time (25 hours) able to work towards £17,200 through key milestones/experience
Are you passionate about making a difference in people’s lives? Do you thrive on providing exceptional service? Do you love working in a busy Contact Centre? If so, we want to hear from you!
Do you have the following skills to take on this position?
* Great listener & empathetic
* Professional approach
* Reliable, motivated & organised
* Problem Solving with a view to provide resolutions
* Computer literate & ability to operate multiple systems effectively
If you can answer ‘Yes’ to all the above, then we might be a match for you!
All employees must provide evidence of their eligibility to work in the UK, before commencing employment, by providing copies of the specified documents.
Shifts Available (25 hours)
* Shift Pattern 1: Monday/Tuesday: 17:00 – 22:00; Saturday/Sunday: 17:00 – 01:00
* Shift Pattern 2: Saturday/Sunday: 9:00 – 17:00
We are looking to hire enthusiastic, flexible, and driven OOH Customer Service Advisors to provide a professional and efficient telephony service for our Kent customers.
Working at Agilisys in collaboration with our clients, you will be the first point of contact for our Out Of Hours emergency services. Based in a fast-paced contact centre environment working alongside a friendly and professional team, we will invest in your development to ensure you can deliver the best service for our customers.
Role Responsibility
* To achieve individual objectives and team targets to assist in meeting the businesses overall KPI’s.
* To deliver a high level of Customer Service in line with our client’s quality standards.
* To handle a wide range of enquiries using various Service systems and processes including complaints.
* To communicate effectively (written & verbal).
* To be professional, helpful, welcoming, and pleasant to customers and colleagues.
* To be able to remain calm in all situations, with a polite and courteous manner.
* To meet data protection and client confidentiality requirements.
* Desirable to have some knowledge of how local authorities, Housing Associations or other large organisations operate.
We aim to support our staff and the great work they deliver. We offer a competitive salary and benefits outlined below:
* Starting salary for 25 hours is £15,200, including a structured salary progression up to rising to £17,200 through key milestones/experience.
* Training provided to gain new skills and experience.
* A comprehensive career framework to support your development needs.
* Exclusive access to a suite of Wellbeing services.
* Dress code - smart /casual.
* 25 days annual leave pro rata, based on a full-time position.
* Pension Scheme.
* Health Insurance.
* Buy & Sell Annual leave.
* Cycle to work Scheme.
* Life Assurance.
* Health assessments.
* Free independent mortgage advice.
* Discounted gym memberships.
* Being an Employee Owner as part of the Employee Benefit Trust, you can make a difference in the future of our organisation.
* Access to exclusive discounts and offers with a variety of retail providers through Agilisys “Perks at Work” scheme.
Agilisys operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions, or trade union membership.
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