Are you a passionate customer service professional with the ability for building strong relationships and exceeding customer expectations? We are working alongside our esteemed, well established client who has an exciting opportunity for you! Join our clients dynamic team as a Client Account Manager and play a pivotal role in delivering exceptional service to their valued clients.
Our client prides themselves on providing top-notch solutions and unparalleled customer support. As a leader in our industry, they strive to deliver excellence in every interaction. Now, they are seeking a talented Customer Services Account Manager to help them maintain and enhance their reputation for exceptional customer service.
Main Responsibilities:
1. Account Management: Serve as the primary point of contact for a portfolio of key client accounts. Build strong relationships with clients, understanding their unique needs and business objectives.
2. Customer Satisfaction: Ensure the highest level of customer satisfaction by proactively addressing client concerns, resolving issues, and providing timely and accurate solutions. Strive to exceed customer expectations at every opportunity.
3. Communication: Foster clear and effective communication between clients and internal teams. Act as the liaison, ensuring seamless collaboration and timely delivery of services.
4. Strategic Planning: Collaborate with clients to identify growth opportunities and develop account...