Salary: £31,192 - £32,834per annum
Job Type: Full Time, Permanent
Location: Preston
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
What youll be doing:
1. Lead in the delivery of patch based services for L&G customers in ensuring neighbourhoods are desirable and safe places to live.
2. Handling tenancy-related queries in accordance with contractual requirements. This will mean liaison with Plumlife colleagues who manage Shared Ownership stock under the L&G portfolio to ensure consistency in service delivery.
3. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment.
4. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business.
5. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort.
6. Ensure an effective response to anti-social behaviour and other tenancy breaches by undertaking timely fact finding investigations and appropriate action to en...