Kind Consultancy is working with a leading Banking & Financial Services brand which is currently seeking Telephony Banking Associates for a 6 month contract role, with the possibility of a permanent role to follow. Paying £17.78 per hour via Umbrella, the position will be fully office-based in the organisation's Newcastle Upon Tyne office (in the Gosforth area) for a training period, before moving to hybrid, working 35 hours per week Monday to Sunday.
The Telephony Banking Associate will focus on delivering exceptional customer service with key responsibilities including:
* Delivering outstanding customer service via telephone and webchat, ensuring the customer experience is as positive as possible
* Acting as an ambassador for the brand, going above and beyond for customers whenever possible
* Building rapport with customers and answering questions in relation to their accounts and applications
* Identifying and dealing with customers who may have vulnerabilities which require more tailored help and support.
Our ideal candidate for the Banking Associate - Telephony contract:
* Has very strong communication skills with a natural ability to engage and build a rapport with lots of different personalities – whether than be over the phone or via webchat.
* Has a background in frontline customer facing telephone positions and a track record of successfully talking to customers and handling sensitive and challenging situations.
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