Job Description
The General Utility Worker II serves a variety of essential back of the house and front of house Food & Beverage (F&B) roles. F&B General Utility Worker II is required to maintain a safe sanitary work environment and required to gain an extensive knowledge of the proper use and cleaning techniques for kitchen equipment.
Job Responsibilities
* To attend appropriate training sessions as and when required.
* To have a full knowledge of all areas of work to be covered in the course of duty.
* To ensure that the required standards are achieved at all times.
* To always attempt to improve on existing standards of work.
* To ensure all areas are left in a clean & presentable state.
* All equipment turned off at the end of shift.
* To be polite, friendly and helpful at all times.
* Deal with individual customer requests.
* Listen to customer remarks politely and make sure follow up action is taken.
* To make the most of sales opportunities by encouraging the customer to buy something new or have extra portions.
* To make sure the counter top displays are clean and attractive.
* To take an active part in any unit sales promotions and make your own suggestions to help increase sales.
* To give any information that might lead to new business to the sales department.
* To be prepared to help out doing other things in the unit when necessary. Banqueting / housekeeping / porteing.
* To see where you need to change your own activities to meet different circumstances.
* To look out for and tell the Manager when you see ways to improve work activities or reduce costs.
* To be friendly, pleasant and polite to your work colleagues.
* Be prepared to help out the rest of the team in a willing and positive manner.
* To tell your colleagues what is going on in the unit and be prepared to go to company briefing and training sessions.
Qualifications
Skills
* A keen interest in food and service.
* Excellent customer service skills.
* Flexibility and ability to work on own initiative.
* A good knowledge of Food Hygiene including HACCP.
* Good understanding of English.
* Dedication and self-motivation
* Good timekeeping
* Ability to work on own initiative or as part of a team
* To be able to contribute to maintaining high standards of personal hygiene
* Courteous manner
Qualifications & Experience
* 1 years’ experience in a similar environment.
* Customer service experience
* Food hygiene experience
* Previous experience of porterage, catering, cleaning, or housekeeping