Resource Manager, Resource Management Operations
Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises, across all industries including public sector, run their operations and applications on AWS. Many of these customers seek help from AWS Professional Services in their transition to a cloud-based IT operating model.
At AWS Professional Services, we are building a professional services team to work on enterprise customer engagements, and to help our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business, we are looking for a Resource Manager, with strong operational, organizational, collaboration, and communication skills.
We are looking for someone who is passionate about the professional services business. Helping ensure that the business can optimize its impact on behalf of customers because it is so operationally sound.
About this role:
The Resource Manager (RM) works with ProServe Business and Project leaders as well as the broader ProServe Strategy and Operations Pillars to execute the resource management mechanism. The individual will manage daily responsibilities and strategic initiatives to benefit multiple stakeholders. They will use their in-depth experience to support the Professional Services Sales and Delivery Practice teams. The RM will continuously improve resource management processes and functions, and ensure that effective management of company and external resources is operationally effective and maximizes outcomes for our people, customers, and partners.
The ideal candidate will possess a mix of Consulting, Strategic Planning, Analytics, and Operations background. They will demonstrate experience providing strong business analytics and delivering on projects of all sizes. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are able to roll up your sleeves, dig in and get the job done. In this role, you will anticipate bottlenecks, make trade-offs, and balance the business needs versus technical constraints. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.
Key job responsibilities:
1. Lead regular reviews with ProServe leadership teams to monitor business efficiency, work through conflicts, identify opportunities for improvement, and drive action to deliver improvements.
2. Define and present analytics associated with resource management including utilization, capacity, and efficiency to regional leadership.
3. Take accountability for deep analysis resulting in action-based business outcomes.
4. Drive system and process improvement initiatives.
5. Prepare regular Supply/Demand analysis for Segment leadership.
6. Work with engagement and practice managers to leverage the best available staffing options from internal regional resources, center of excellence staff, and third party partners.
7. Define and coordinate the introduction and implementation of new Operations/Resource Management tools, infrastructure, and mechanisms.
8. Support the strategic planning process, the annual, quarterly, and monthly rhythm of business by designing, creating, and providing in-depth business analytics.
Minimum Requirements:
1. Relevant experience in resource management, consulting operations, workforce planning, supply/demand balancing, and/or tactical resource management, preferably in a hi-tech professional services organization.
2. Ability to develop data-driven approaches, leverage technology for insights, collaborate with stakeholders, design and enhance resourcing efficiencies, drive decision-making, and thrive in a fast-paced, dynamic, and highly collaborative work environment.
3. A university degree, preferably a graduate degree in Business, Computer Science, or equivalent experience coupled with experience with Salesforce/CRM applications, Quicksight, or similar systems.
4. Excellent experience managing resource utilization and pipelines.
5. Understanding of technology skillsets is a plus.
6. Familiarity with resource automation systems and software.
7. Quicksight modeling skills and ability to create insightful analysis.
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