Main Purpose of the Role:
Lead and manage the NPD and Technical Services team, overseeing the development process from concept to launch. Ensure that new products are innovative, high quality, and market-leading while optimising development processes and improving customer service. Ensure projects meet high standards within agreed timelines and commercial parameters set by internal and external stakeholders.
Main Responsibilities:
* Develop and mentor the NPD and Technical Services teams, focusing on training and succession planning.
* Optimize the development process and improve departmental performance to drive business growth.
* Foster an innovative and creative culture within the NPD function.
* Provide strong leadership and facilitate effective networks and cooperation with stakeholders.
* Maintain customer and company quality standards, ensuring compliance with regulations and policies.
* Manage NPD projects, ensuring they remain on track and meet quality, cost, and delivery targets.
* Stay updated with relevant legislation, food innovation, and technological trends.
* Report departmental performance through KPIs and seek continuous improvement.
* Oversee customer technical interactions, specifications, artwork generation, and address customer inquiries and complaints.
* Coordinate with retailers on technical account management, including product development, food safety, and packaging changes.
* Manage customer site visits and drive i...