Manor Field Surgery are looking for a reliable team player with good telephone, communication and keyboard skills to join our busy but friendly practice for 23 hours per week.
The working pattern when fully trained will be:
Monday: 10.00 - 15.00
Thursday: 08.00 - 14.00
Friday: 12.30 - 18.30
The successful candidate will need to be flexible to work morning or evening shifts between 8am and 6.30pm to provide cover for colleagues when required.
Medical receptionist experience is preferred but not essential as training will be provided.
Main duties of the job
You will be part of our practice team providing a professional, efficient and effective reception service to the practice team, patients and visitors to the practice ensuring confidentiality is maintained at all times.
* Receive and make telephone calls as required
* Direct patients to the most appropriate health professional / service when booking appointments following guidance flow charts
* Advise and assist patients with online triaging requests when needed and action any tasks assigned to the reception team in the online triaging software
* Make, amend and cancel clinical appointments for patients using the practice computerised appointment system (SystmOne)
* Record accurate messages for all clinicians ensuring appropriate and timely dissemination
* Deal with messages from clinicians and ensure appropriate documentation of actions taken
* Generate prescriptions paying particular attention to accuracy
About us
We are a practice located in Maltby, Rotherham with a list size of 7,000 patients.
We offer good terms and conditions within a supportive environment. The practice is accredited by the Workplace Wellbeing Charter.
Job responsibilities
To be part of a practice team providing an efficient and effective reception service to the practice team, patient and visitors to the practice.
General Reception Duties:
* General office duties to include filing, photocopying, typing, answering the telephone and dealing with general enquiries
* Receive and direct patients and visitors on arrival at the practice
* Be a 'Care Navigator' and navigate patients to the most appropriate health professional / service when booking appointments
* Advise and assist patients with online triaging requests when needed
* Make, amend and cancel clinical appointments for patients using the practice computerised appointment system
* Record accurate messages and requests for home visits and prescriptions for all clinicians
* Deal with messages from clinicians and ensure appropriate documentation of actions taken
* Disseminate test results to patients ensuring patient confidentiality
* Generate computerised repeat prescriptions for signature by GP
* Receive and make telephone calls as required, divert calls and take messages
* Access emails regularly for updates and to action prescription requests
* Accurate data entry of new registrations and temporary resident patients
* Check patient details at every encounter and update details when informed of changes
* Be a chaperone for GP on request
* Handle and record petty cash received from patients
* Lock away items at the end of the day following the practice security procedures
* Be fully conversant with the practice clinical software system
Other Relevant Duties:
* Plan and organise own day to day work and resolve straightforward job related tasks
* Assist in the planning and organising of reception staff rotas
* Ensure appropriate handover arrangements with colleagues
* Attend the weekly Monday reception meeting
* Make refreshments for the practice team and visitors
* Assist in the training of new or less experienced reception staff
* Participate in annual appraisal and Personal Development Review (PDR)
* Ensure regular involvement in ongoing training and personal development
* Undertake any other duties as may be determined from time to time
Other information:
* Perform all duties accurately and efficiently
* Ability to multi-task and maintain a professional approach in a busy office environment
* Work as a flexible member of the reception team
* Ensure effective lines of communication at all times
* Access the practice email system regularly
* Comply with practice security guidelines / health and safety / fire regulations
* Commitment to patient confidentiality and relevant policies
This job description is not intended to contain a complete list of duties, but has within it the main duties attached to the post. If appropriate, the job description may be amended at a future date in consultation with the Post Holder to take into account any changing work patterns that are likely to be of a permanent nature.
Person Specification
Qualifications
* Education to Secondary School Level
* Computer or Typing Qualification
Experience
* Ability to work under pressure
* Computer literacy and keyboard skills
* Good communication skills, both written and verbal
* Prioritisation and organisational skills
* Able to work as part of a team and on own initiative
* Can work to deadlines
* Maintain a flexible approach to work
* Demonstrate motivation and enthusiasm
* Reliability
* Experience of working within a reception team
* Experience of working with the general public
* Experience of working within NHS
* Experience of using SystmOne software
* Will demonstrate commitment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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