Urgo Medical specialises in the healthcare industry, with the mission of healing people. We develop innovative, evidence-based products that make a difference to the lives of people with wounds: because we care. We are proud of what we do because we see the positive effect our solutions have on people every day. Job summary The Business Improvement Officer is responsible for driving operational efficiency and enhancing processes within the organization. By analysing workflows, identifying bottlenecks, and implementing data-driven improvement initiatives, the officer aims to optimise resource utilisation and reduce waste. This role involves collaborating with cross-functional teams to foster a culture of continuous improvement and ensuring compliance with industry standards whilst supporting key infrastructure projects Key Duties and Responsibilities Process Analysis and Optimisation: Analyse current business processes to identify inefficiencies and areas for improvement. Develop and implement optimised processes to enhance productivity and reduce costs. Project Management: Lead and manage improvement projects from inception to completion, ensuring timely delivery and alignment with business objectives. Performance Measurement: Develop, refine and monitor key performance indicators (KPIs) to track progress and measure the effectiveness of improvement initiatives. Stakeholder Engagement: Collaborate with cross-functional teams, including operations, finance, IT, and HR, to ensure comprehensive and effective implementation of improvement strategies. Change Management: Facilitate change management activities to ensure smooth transitions and adoption of new processes and systems across the organisation. Continuous Improvement Culture: Promote a culture of continuous improvement by supporting ‘on the project’ training opportunities, identifying resources, and supporting employees at all levels. Data-Driven Decision Making: Utilise data analysis tools and techniques to inform decision-making and track the impact of improvement initiatives. Reporting and Documentation: Prepare reports and presentations for senior management, outlining findings, recommendations, and progress updates Caring Company: Drive our caring company agenda to achieve carbon net zero status by 2045 as per our customer’s requirements. Qualifications and Experience Graduate level candidate preferred. A minimum of 3 years production or production support is essential Skills Having previously worked in medical environment would bring additional value Previous experience of working on Continuous improvement projects is essential Strong analytical and problem-solving abilities Excellent project management skills, preferably with experience in using project management software Proficiency in data analysis tools (e.g., Excel, SQL, BI tools). Ability to work collaboratively with diverse teams Strong communication and presentation skills