About The Role
As a Store Manager you’ll be someone that shares our love of delighting others. You’ll take full ownership of your business and lead your team to achieve sales targets whilst delivering outstanding customer service. You’ll be an experienced and commercially focused retail manager.
Role Purpose:
As a Store Manager, you would be accountable for the business performance of your store and the management and development of the store team, ensuring the delivery of exceptional customer service.
Role Responsibilities:
1. To drive the sales and profitability of the store obtaining outstanding results as a Store Manager
2. As a Store Manager, set an example and deliver exceptional customer service within the store
3. To promote high visual merchandising standards ensuring that store housekeeping standards are continually achieved
4. To plan and manage all aspects of Health & Safety in accordance with the law and Company Standards
5. To be responsible for store stock control, stock count, store payroll budgets and targets
6. As a Store Manager you would need to motivate and drive the team in achieving and exceeding agreed objectives
7. A key aspect as a Store Manager would be to work with the District Manager and HR in dealing with people issues effectively and in a timely manner
8. To be responsible for recruiting and establishing a high performing team ensuring they are continually developed
9. To manage and have overall responsibility for all cash handling, banking and safe procedures always following Company standards
10. To be responsible for all aspects of till management including number of open tills, till issuing, cash handling and variances
11. To be aware of competitor activity and take action where relevant to ensure maximum footfall and profitability in your store
12. To work with the District Manager to develop a strategic plan on a quarterly basis to ensure objectives and business goals are met
13. To work with the Loss Prevention team to develop, and implement loss prevention control to prevent internal/external theft and system errors
14. A Store Manager would be required to plan and conduct regular 1-2-1s, reviews and appraisals with the team in accordance with the performance management policy and procedures
15. To respond appropriately and timely to all customer questions and complaints, asking for help when needed
16. The role of Store Manager would be to take pride in living Clinton’s values and instilling them in the team
17. Perform additional duties and projects as assigned by management
Role Parameters:
18. Able to travel to other stores if necessary
19. Direct reports of Assistant Manager, Team Members
Budget management:
20. Responsibility for Store budget
Role Working Arrangements:
21. 5 out of 7 days
22. Availability to work weekends, early mornings and late nights
23. Availability to flex hours when workload requires this
Key Stakeholder:
24. Store Team
25. Divisional Manager
26. Central Operations Department
27. HR Department
Role Essential Skills:
28. Strong coaching and development skills in order to establish a high performing team
29. Enthusiastic, driven and motivated
30. Previous line management experience within a retail and customer service environment with the ability to deal with people issues effectively and in a timely manner
31. Excellent selling techniques with a proven track record of driving sales and profitability
32. To be customer orientated with a track record of delivering exceptional customer service
33. Ability to multitask and meet deadlines
34. Strong communication skills
35. Commercial acumen