Event Co-ordinator – 5 star hotel – South Ayrshire
1. Great salary
2. Tips shared within the team
3. Parking on site
4. Staff accommodation available
5. Discounted hotel, F&B and spa rates
6. Quality hotel with great opportunity and lots of training
The Event Coordinator is responsible for supporting the Events Manager and Operations Team in creating year round experiences & bringing these visions to life through the successful planning and delivery of events. The key purpose is to ensure that everything is planned for all events, both internally and externally, supporting internal departments to run efficiently and smoothly, and most importantly, that all event and guest information and pre-arrival planning is completed to a five-star standard so the Event Operations Team can consistently deliver a five-star service from guest arrival to departure. It is expected that the Events Coordinator will be guided by departmental goals and objectives, uphold the performance standards for the various activities and adhere to the Employee Handbook, Core Standards, Service Quality Standards and legislation relevant to the workplace. Key Responsibilities and Accountabilities
· Liaising with the event customer by telephone, email, Zoom & in-person meetings to plan small events from confirmation to after departure
· Conducting event show rounds and planning meetings on site or via Zoom for small events
· Liaising with the Events Manager to ensure the event runs smoothly from confirmation, to planning and then until delivery
· Coordinating small & micro weddings on the day up until they are seated for their wedding breakfast
· Close liaison with the Hotel Operations Team throughout the planning of all events
· Creation of the internal event planning document capturing all guests’ requirements in a format that the operation team can use to effectively run the event
· Ensuring all details discussed and agreed with event clients are captured on the planning document accurately
· Creatively suggest opportunities for guests to enhance their stay by promoting and upselling activities and experiences for events
· Booking of relevant event spaces, activities & experiences in our internal systems – ResDiary, Monday.com & Checkfront
· Ensuring that all rooming lists and notes are correctly placed into PMS system – Clock
· Updating calendar of events and keeping the event bookings up to date to ensure correct availability for all other rooms for reservations to sell
· To support the reservations department and ensure that events, individual reservations, and cancellations are processed efficiently
· Liaising and building strong relationships with event suppliers
· Presenting small events at weekly management meeting
Requirements
· Proven experience in an event or administrative role, back of house hotel experience is advantageous
· Computer savvy; highly proficient in all aspects of MS Office
· Outstanding communication
· Excellent command of English, both verbal and written
· Experience of event operation and delivery
· Excellent organisational skills and time management
· Customer-service orientation
· Great initiative and creative ideas
· Excellent attention to detail
Competency Requirements Qualifications and Experience:
Minimum of 1-2 years’ previous experience in an event planning role, ideally from a hotelier or wedding background or a degree in Events management or equivalent
Hotel Perks · We are part of hotel families, giving all employees access to discounts in rooms, F&B and Spa
· Competitive salary & monthly tips split equally between all team members ·staff members, friends and family receive discounted rate per room · Staff meals provided during working hours · Quarterly employee of the month award which includes a prize of a 2-night stay in a group hotel along with £500 to spend on food & beverage during the stay. · staff member receives 50% discount off food at our restaurants · Team days out and scheduled activities throughout the year *T&C’s apply to discounts
Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You’ll find a wide selection of vacancies on our websites