Job Title: IT Support Technician
Location: Hull, UK
Salary: £28,000
About Us -
My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Our mission is to empower businesses with reliable, efficient, and innovative technology solutions. We are based in Hull, a vibrant city known for its rich cultural heritage and thriving business community.
Job Description -
We are looking for a dynamic and customer-focused IT Support Technician to join our team in Hull. As an IT Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities -
1. Provide first and second-line technical support to clients.,
2. Diagnose and resolve hardware, software, and network issues.
3. Install, configure, and maintain IT equipment and software.
4. Manage and support Microsoft 365 and other cloud-based services.
5. Perform regular system maintenance and updates.
6. Ensure all support requests are logged and updated in the ticketing system.
7. Assist with the planning and implementation of IT projects.
8. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
9. Collaborate with other team members to ...