Job overview
The Surgical Care Group is looking for a full time Patient Admission Pathway Co-ordinator (PAPC) to support the elective surgical admissions. You will be organised, able to work under pressure, computer literate with excellent communication skills.
The PAPC will work within the Day Surgery Unit and will be responsible for contacting all patients booked onto the elective pathway for surgery to ensure all pre-assessment advise has been followed and confirming attendance. The PAPC will escalate to the appropriate speciality to manage any concerns which may impact surgical admissions.
For further information on this role, please see the attached detailed Job Description and Person Specification
Main duties of the job
The Patient Admission Pathway Co-ordinator (PAPC) will work within the Day Surgery Unit (DSU) to confirm the patient’s admission for elective surgery to reduce cancellations on the day of surgery. The PAPC will contact patients booked onto the elective theatre lists to confirm their attendance and discuss specific questions to confirm if pre-operative requirements have been adhered to.
Working for our organisation
We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.
Many of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We’re looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It’ll make things easier for staff and will be better for patients.
Detailed job description and main responsibilities
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Person specification
Education/Qualifications
Essential criteria
1. Knowledge of Trust IT systems including Careflow, iFit & Bluespier
Desirable criteria
2. Degree
Skills/Abilities
Essential criteria
3. Excellent communication skills, both written and verbal
Desirable criteria
4. Experience in producing and presenting reports
Experience/Knowledge
Essential criteria
5. Knowledge of NHS service provision including the patient pathway
Desirable criteria
6. Proven experience working in a similar role in a hospital/health care setting