Job details
We are delighted to be working in partnership with a multi-national market leader in search of a passionate and capable Customer Service Team Leader. As a CS Team leader you will be responsible for leading a small team of customer service adviser's focusing on delivering excellence, advising on best practice and leading by example.
Responsibilities
...
1. Plans and organises Customer Service team ensuring all processes are adequately covered and service is at least at agreed level. Leads daily meeting with team.
2. Ensures adequate communication channels are established and maintained to improve and promote
3. Helping support a range of teams inclusive of customer service team, but also warehouse staff and drivers
teamwork and workforce motivation.
4. Shares knowledge, experience and information with others.
5. Monitors activities to ensure each person has adequate skills and competence to achieve.
6. Adapts approach/style of interaction depending on the people and/or situation.
7. Identifies staff shortages when they occur and arranges appropriate cover.
8. Works in collaboration with others to achieve own and team objectives.
9. Seeks staff feedback, listens to concerns and takes appropriate action.
10. Commits to decisions made with the team.
11. Ensures personal involvement in motivating, coaching and supporting their team.
12. Provides regular feedback and recognition.
About you?
13. Customer Service experience
14. Team Leader / Supervisor or similar experience
15. Confident and clear communication skills across all contact channels
16. Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service
17. Capable of prioritising workload and solving problems
18. Able to remain focused in a busy telephone and retail environment
19. Willingness to learn about industry, products, customer and agent requirements
20. Driving license and access to a vehicle, as you will be required to visit other nearby locations such as Gateshead
Benefits
21. Branch Based Bonus
22. Salary Circa £30,000
23. Company laptop and phone
24. Extended parental support leave
25. Mentoring schemes
26. Perks at work
27. Dedicated talent development team to help your career progress
28. Generous pension scheme: Up to 5% employee contribution, matched with 10% employer contribution
29. 25 days holiday + BH
Apply today!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
We are delighted to be working in partnership with a multi-national market leader in search of a passionate and capable Customer Service Team Leader. As a CS Team leader you will be responsible for leading a small team of customer service adviser's focusing on delivering excellence, advising on best practice and leading by example.
Responsibilities
30. Plans and organises Customer Service team ensuring all processes are adequately covered and service is at least at agreed level. Leads daily meeting with team.
31. Ensures adequate communication channels are established and maintained to improve and promote
32. Helping support a range of teams inclusive of customer service team, but also warehouse staff and drivers ...
teamwork and workforce motivation.
33. Shares knowledge, experience and information with others.
34. Monitors activities to ensure each person has adequate skills and competence to achieve.
35. Adapts approach/style of interaction depending on the people and/or situation.
36. Identifies staff shortages when they occur and arranges appropriate cover.
37. Works in collaboration with others to achieve own and team objectives.
38. Seeks staff feedback, listens to concerns and takes appropriate action.
39. Commits to decisions made with the team.
40. Ensures personal involvement in motivating, coaching and supporting their team.
41. Provides regular feedback and recognition.
About you?
42. Customer Service experience
43. Team Leader / Supervisor or similar experience
44. Confident and clear communication skills across all contact channels
45. Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service
46. Capable of prioritising workload and solving problems
47. Able to remain focused in a busy telephone and retail environment
48. Willingness to learn about industry, products, customer and agent requirements
49. Driving license and access to a vehicle, as you will be required to visit other nearby locations such as Gateshead
Benefits
50. Branch Based Bonus
51. Salary Circa £30,000
52. Company laptop and phone
53. Extended parental support leave
54. Mentoring schemes
55. Perks at work
56. Dedicated talent development team to help your career progress
57. Generous pension scheme: Up to 5% employee contribution, matched with 10% employer contribution
58. 25 days holiday + BH
Apply today!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
59. skills
accuracy
60. education
university