We have an exciting opportunity for a Community Engagement Officer on a 12 month FTC to assist the organisation in achieving its aims and objectives regarding communities, particularly those concerned with meeting the recreational, educational and social needs of residents and community groups in the local area. This will include on-site administration and supervision of the services at the Discovery Centre.
Please note this position is on a 12 month FTC.
Key Responsibilities
* To provide a prompt and effective service to all customers, suppliers, and colleagues enquiries regarding facilities at the Discovery Centre.
* To provide these services promptly and appropriately via all access channels including telephone, face to face, letter, email, text and web, including providing a pro-active “right first time” customer approach and customer focused solutions service.
* To promote and market the services to local residents and communities to optimize use of the facilities and to ensure that the services provided remain available for the good of the community generally.
* Assisting community groups using the facility to promote and market any events they have arranged and to ensure all necessary equipment and service is provided as required.
* To take responsibility for day to day cash collections, petty cash float and reconciliation.
Knowledge and Experience
* Proven experience of working in a busy customer facing environment, providing advice and solutions to a diverse customer base.
* Good understanding of Data Protection, equality and diversity requirements within a customer facing organisation.
* Excellent PC skills including experience with all Microsoft packages, e.g. MS Word, Excel, PowerPoint and Outlook.
* Ability to deliver information and resolve customer requests in a customer friendly and confident manner (written and verbal).
* Strong administration skills.
* UK Driving Licence and access to a vehicle is essential.
Salary and Benefits
* £24,495.83 per annum (12 month FTC)
* Full time of 37 hours per week.
* Great Pension Scheme.
* Full access to an Employee Assistance Program.
* Customer focused, team working environment.
* Employee discount perks including 100s of high street discounts.
* 25 days holiday + bank holidays (rising to 30 days after 5 years).
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