Job Description
As a Senior Contracts Engineer, you will play a crucial role in managing complex orders from inception to delivery, ensuring customer requirements are met. Key responsibilities include:
* Overseeing a team of Sales Coordinators and Contract Engineers, delegating tasks and addressing escalations
* Collaborating with operational and engineering teams to provide timely order updates to customers
* Communicating and negotiating with external clients and internal departments to facilitate smooth deliveries
* Ensuring accuracy and timeliness of forecasted delivery dates across the team
* Thriving in high-pressure environments while prioritising customer satisfaction
This role reports directly to the Customer Service Team Leader and requires exceptional leadership and customer service skills.
Qualifications
Experience Requirements:
* Have experience of working in a customer service focussed environment
* Be able to Commercial awareness or have a background in Customer Service
* Understanding of engineering drawings
* Knowledge of material pricing
The successful candidate:
1. Good attention to detail and has the ability to work under pressure
2. Has good communication skills and is customer focused
3. Ability to build strong relationships with customers and other internal departments to ens...