Job Description
🎯 Senior Digital Analyst
💼 Salary: £45,000 - £60,000
📍 Location: East London
🕒 Work style: Hybrid, 1 day per week in the office
Our client, a fast-growing, multi-award-winning insurance group, is a leader in the travel insurance industry, with a strong reputation across the Europe and East Asia
Their commitment to customer care has earned them top recognitions, including being named among the best insurance companies to work for in the UK. As part of their continuous growth, they are seeking a dynamic and motivated Senior Digital Analyst to join their vibrant team.
🔍 Role Overview:
As a Senior Digital Analyst, you will play a crucial role in designing, implementing, and managing customer experience projects that drive satisfaction and retention. This role will focus on optimizing customer journeys across all touchpoints, ensuring seamless and memorable experiences.
You will have the opportunity to shape the customer experience strategy in alignment with the company’s ambitious growth objectives.
As part of the role, you would develop and manage detailed customer journey maps for all brands, markets, and channe...