We are seeking a dedicated and experienced Service Desk Lead to join our existing team based on site in our Head Office in Glasgow!
As a Service Desk Lead, you will be the face of the Technology Team. You, along with the team, will handle the initial first point of contact for all technical incidents and requests from the business, offering a professional, courteous, speedy, and effective service to ensure disruption to Huntswood's business processes and clients are kept to a minimum.
The ideal Service Desk Lead will possess:
1. Experience of working in an ITIL aligned environment
2. Expert level of understanding of a Microsoft Windows Active Directory environment
3. Expert level of understanding of Microsoft Intune Device Management
4. Expert level of understanding of Microsoft Azure AD
5. Good understanding of the major Microsoft packages namely Microsoft Windows and Office
6. Excellent problem management skills
7. Excellent business communication skills, with the ability to communicate at all levels
8. Excellent time management
9. An out-of-the-box thinker with a passion for IT and how information technology and new technology can be used to improve Huntswood
10. Good project management skills
11. Ability to thrive in a busy environment with changing priorities and goals
What you will get from Huntswood:
1. A Competitive Salary starting at £30,000
2. Flexible benefit scheme including Gym Membership, Season Ticket Loan & Cycle to Work Scheme
3. Company pension scheme
4. Dedicated employee assistance programme (EAP) with support on various topics, such as debt advice, financial wellbeing & health
5. Optional benefits including Private Medical insurance, Travel Insurance & Dental Insurance for you and your family
6. Flex Holidays - You can buy up to 3 additional days holiday per year
7. Mentorship program to grow and develop within the company
Interested in this exciting opportunity? Apply now.
Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
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