We specialise in the recruitment of high quality candidates in the Support sector. We have an excellent opportunity for an Applications Support Analyst to maintain and develop current ERP systems across the company’s European network.
Applications Support Analyst’s Core Duties
1. Provide support, including login assistance, user additions and access management
2. Provide daily operations support and perform diagnostics, error logs and updates
3. Keep the system updated with requests, issues, and resolutions
4. Support with training, and inductions
5. Provide deskside support to users
6. Ensure the systems in Europe have robust data platforms to support efficient operation
7. Develop process documentation for new systems and training
8. Support change and risk management projects
9. Prepare functional designs for custom development
10. Support in the transition of solutions working with third party client teams
11. Contribute to test conditions for system verification and user acceptance testing
12. Support in quality management reviews
Applications Support Analyst’s Key Experience
13. Minimum 3 years’ ERP implementation experience
14. Experience from the design of methodologies to implementation methodologies
15. Experience with large ERP systems (Monitor / Syspro)
16. Experience working with Manufacturing, Customer Service, Purchasing and Finance modules
17. Good general IT knowledge with applications, networks, storage, and infrastructure
18. SQL (T-SQL) experience to run queries
19. Excellent MS Office experience (Word, Excel, VISIO, and Power Point)
20. Experience with CRM systems (desirable)
21. Experience with SnowFlake and BMNP 2.0 or process mapping (desirable)
22. Project management experience and able to multi-task (desirable)
23. Great interpersonal and communication skills - able to work with different levels and cultures
24. Commercial awareness of business functions and strategic planning
25. Full driver’s licence and access to own vehicle
26. Able to travel within Europe on occasion to support other offices