MS551 - Guest Experience Manager / Concierge
Location: Manchester
Salary: £30,000 - £35,000 per annum
Overview: First Military Recruitment are currently seeking a Guest Experience Manager on behalf of one of our clients.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Monday - Friday, (Apply online only) / (Apply online only) / (Apply online only), with a 1 hour lunch break.
Duties and Responsibilities:
Arguably the most important appointment of the building, a front of house role that gives the building personality and puts life and soul into everyday occupation for guests.
Implementing outstanding reception procedures – call handling, service desk requests, key handling, post and deliveries, bookings of amenity space, problem handling, emergency notifications.
Promoting the adoption of technology wherever possible to create a frictionless pathway through the building.
Reporting service failures to the Help Desk and owning their resolution. Communicating progress updates and managing the ticketing process in any designated system.
Maintaining a list of small repairs or decorative items that need repair, to ensure sufficient budget is allowed for by the FM or BM and see these items resolved as soon as the budget permits. Zero tolerance to damage or poor standards.
Managing and training your own cover – ensurin...