Client Manager Vacancy - Truro
* Volume Main Dealer
* Basic salary of £20k, OTE up to £60k
* 5 day working week
Our client, a volume Main Dealer, are looking for a Client Manager based in their Truro site.
The Client Manager plays a vital role in providing exceptional customer service to clients from the initial phone call, visiting the dealership for the purpose of purchasing a car, labour or spare parts from the service reception desk. They are responsible for establishing and nurturing strong relationships with customers, with the ultimate goal of selling cars through effective relationship building and or with part exchange evaluations.
This role requires the ability to multitask, provide excellent personal service, and showcase in-depth knowledge of the vehicles and services offered by the dealership. The client manager will provide the magic carpet effect and feel through the dealership. The overall monetary turnover is expressed over a 10 year retention period and is not about the monetary value at the point of initial sale. A customer renewal incentive will only be available if customers within the showroom drive and the service drive are treated in a way that supports a longer term retention period. Customer touch points are maximised to enable a flowing relationship with the customer.
Key Responsibilities of a Client Manager
* Customer Relationship Management & Front Desk Operations: Greet customers warmly, providing a professional first ...