Company Description
Our mission at Mercure London Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
1. Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
2. Discounted hotel rates all over the world in Accor Hotels
3. Continuously learn and develop yourself with our Accor Academy
4. Support your wellbeing in your professional and personal lives
5. Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
6. Participate actively in initiatives to build a more inclusive and sustainable world
7. And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
As our next Night Auditor, you…
Would be described as a committed team member with human knowledge, a distinct personality and someone who can work in a structured way. And, not entirely unimportant; you work shifts from 10:15 p.m. to 7:15 a.m. - so you can organize your free time flexibly! With the current times there could be the options to work shifts during the day - a way to increase skills and get to know our Guests better.
Are the ‘face of Mercure London Bridge’, extending a warm welcome to our guests during the night, putting their well-being and safety at the heart of everything you do, while adding your personal touch to their stay.
Assist in the general running of the hotel at night and support other departments to set up for the next day.
Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
Qualifications
8. Good level written and verbal communication skills
9. Attention to detail and accuracy
10. Understanding of hotel and financial security procedures as well as guest confidentiality
11. Ability to use Property Management System software such as OPERA Cloud
12. Competency with Microsoft Office including Word and Excel
13. Previous experience in a hotel Front Office or Finance team is advantageous
Additional Information
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
- Annual salary £27,763.32
- Annual leave: increase by 1 day for each continuous year of service (up to a max of 5 additional days)
- Pension Scheme
- Training & Development
- And more: recommend a friend scheme; Employee Advisory Service; Childcare Vouchers;
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of your personal data
We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.
Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.