Sales & Customer Service Administrator
Job type: Permanent
Hours: Full-time Monday-Friday
Salary: Up to £26,000
Location: Carlisle (Rural)
We’re delighted to be working on behalf of one of the UK’s leading suppliers of materials to the construction industry.
The role
You will be responsible for providing a robust administration support function and delivering exceptional customer service.
Key duties
* Daily input of sales orders and delivery notes on the in-house system
* Preparing orders and delivery dockets for the warehouse
* Confidently answering the telephone and managing enquiries to develop relationships and maximise sales opportunities
* Monitoring emails and ensuring enquiries are responded to in a timely manner to maximise business opportunities.
* Booking parcels and pallets onto the transporters logistic system.
* Acknowledging customer orders, confirming their despatch and monitoring delivery
* Keeping customers updated on stock availability and maintaining system for back orders
* Liaising with pallet and parcel companies about delivery queries/problems
* Sending Proof of Delivery (PODs) when asked by customer
* Invoicing customers and checking paperwork.
Preferred Skills & Experience
* Excellent administration and customer service skills
* Strong communication skills and confidence in talking over the phone
* The ability to use initiative and work effectively t...