An exciting and unique opportunity to join us in our Cheshire office. You will always be putting our customers' needs at the heart of absolutely everything you do. You will support the team around you, working together to ensure all requirements are met and our customers consistently have the best yacht charter experience.
The role includes:
Assisting our yacht charter brokers manage current client yacht charter sailing holiday bookings
Assisting with new booking enquiries
Assisting clients with requests on the lead up to their trips, and answering any questions and queries they may have by email and telephone. Offering clients a concierge service assisting them organising their yacht charters around their wider international travel arrangements
Providing excellent customer service and resolving any customer queries or requests both over the telephone and electronically in a prompt manner
Ensuring all pre-charter documentation is correct and in order, liaising with a wide range of customers, overseas operators and yacht crew
Processing accurately charter booking documentation and organising ancillary optional services such as transfers, provisioning and water sports hire
Updating yacht availability and pricing on our in-house system and website
Updating the website with information/data for new yachts and destinations
General office organisation and administration
We offer fantastic development opportunities for anyone who is committed an...