Product Administrator
Salary: £25,000 - £27,000 per annum
Location: Poole, Dorset
Hours: Monday – Thursday 8.00am – 5.00pm, Friday 8.00am – 4.00pm
Contract: Full Time, Permanent
Our client pioneers inventive products crafted for enduring quality. They seek an experienced Product Administrator specialist to support the Product team by analysing and processing quality and returns data to resolve customer queries and feedback improvements into the product development cycle.
You'll play a key role in ensuring product quality, minimising returns, and incorporating customer feedback into product development.
Main Responsibilities
* Be the champion of product returns – manage the process for National accounts and identify opportunities to minimise them.
* Partner with our China team to resolve product issues identified during inspection.
* Become the voice of the customer by resolving queries and issues on websites and portals.
* Work hand-in-hand with the product team to continuously improve product design and functionality.
* Analyse product inspection reports, extract key data, and update internal systems for better decision-making.
* Collaborate with product developers, providing insights from QA findings to drive product improvements.
* Keep everyone informed – communicate with factories and the China team through emails and regular video meetings.
* Partner with the wareh...