Job summary
We're looking for someone with excellent administration skills to join our Scheduling Team on a temporary fixed term contract for 9 months at Royal Primary Care based at our Clay Cross site.
1. hours per week
Main duties of the job
o Ensure rotas are maintained and covered and any shortfalls are escalated as Daily monitoring of the staff sick line and too ensure daily monitoring of staff sickness, annual leave is recorded and shared with appropriate staff to ensure rota cover is Booking of locum cover as appropriate and dealing with outside agencies to facilitate Ensure spreadsheets are maintained and up to Ensure rotas are up to date and Update SystmOne clinical rotas and to ensure these are managed To ensure SystmOne clinical appointment system is maintained, updated, and monitored to ensure effective use of clinical appointment Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
About us
Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.
Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey.
(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)
Job description
Job responsibilities
To work within The Business Services Team on various functions to ensure the smooth running of the organisation.
Must be able to work on their own as well as part of a team
Self-motivated
Prioritise own workload
Able to work under pressure
Work to deadlines and targets
Analytical skills
Must have a keen eye for detail, inputting data accurately
Quick Leaner
The successful candidate should have great skills and knowledge of Excel, Word, MS Teams, and Outlook.
Other essential skill/qualifications are GCSE/ Functional Skills in English & Maths Level C/ Grade 4, ability to follow instructions, a desire for service improvement, having a pro-active approach in learning, attention to detail, problem solver and produce quality work.
Desirable skills/ qualifications are Medical Terminology, NVQ or equivalent in Business Administration, knowledge of an NHS environment, knowledge of working with SystmOne (or equivalent). Previous read coding advantageous
Person Specification
Qualifications and Training
Essential
2. GCSE in Maths & English Grade C or above
Desirable
3. NVQ or equivalent in Customer Care
4. Formal training in a public facing environment
5. Knowledge of GP computer systems, preferably SystmOne
Experience
Essential
6. Working with the public, preferably in a reception environment with knowledge of basic office procedures
Desirable
7. Telephone call handling experience
Skills and Knowledge
Essential
8. Good team working skills
9. Effective time management skills
10. Ability to work independently following verbal or written instructions
Desirable
11. Understanding the issues around safeguarding and patient confidentiality
12. GDPR knowledge