Pensions Administrator (Team 5)
Location: Reading
Working Model: Hybrid
Employment Type: Full Time
Contract Type: Permanent
Reference: 002580
About XPS Group:
XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.
The Role:
As a Pensions Administrator with XPS, you will be responsible for:
* Updating relevant pension administration databases and systems.
* Logging and scanning post/correspondence.
* Handling queries from the Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC).
* Receiving and handling internal and external telephone queries.
* Running automated systems calculations.
* Performing manual benefits calculations.
* Producing letters to 'draft standards' via Electronic Document Management system (EDM) in response to customer queries.
* Returning original documentation and certificates to customers.
* Amending and developing into checking non-financial work e.g. change of address.
* Assisting the team with project-related work e.g. bulk mailshots to scheme members.
* Working closely with other departments/teams to provide a total service to our clients.
* Ensuring the accurate updating of time recording system (Virtual Office) for both chargeable and non-chargeable activities.
Your Profile:
Essential Criteria:
* Recent Graduate or good level of education with a minimum Grade 4/C in GCSE Maths and English, or equivalent.
* Excellent organisational and planning skills.
* Ability to work in advance of deadlines and prioritise multiple tasks.
* Able to see projects/tasks through to completion within given timescales.
* Willingness to learn.
* Able to follow instructions, procedures, policies and assimilate information quickly.
* Able to take ownership and responsibility for own work.
* Enthusiastic, positive and flexible approach to work.
* Effective interpersonal skills.
* A high degree of accuracy and attention to detail.
* Good oral and written communication skills.
* An active listener and able to follow through on the instructions given.
* Able to work as part of a multi-disciplined team.
* Good problem-solving skills.
* Able to recognise the need for a customer-focused approach.
What We Offer:
We offer an attractive reward package, typical benefits include:
* Competitive salary
* Participation in annual discretionary Bonus Scheme
* 25 days holiday plus flexibility to buy or sell holiday
* Flexible Bank holidays
* Pension scheme, matching contribution structure
* Healthcare cash plan
* Flexible Benefits Scheme
* Life Assurance cover, four times basic salary
* XPS Rewards
* Employee Assistance Programme
* Access to a digital GP service
* Paid volunteering day
* Staff referral scheme
What Next:
If you feel XPS could be the next step on your career ladder, please apply directly via the links provided. We will consider all applicants and respond swiftly.
The Successful Candidate Will Need to Demonstrate:
* Right to Work confirmation
* DBS Disclosure check
* Employment or educational references covering five years
* Satisfactory credit check
We continuously strive to build an inclusive workplace where all forms of diversity are valued.
Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list.
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