Service Support ManagerRedhill, Surrey£35,000 - £40,000 + Company BenefitsPermanent
An esteemed and fast-growing technology company is currently seeking a Service Support Manager - Customer Service Manager to provide service management direction to business-critical support teams, improving existing service levels to ensure targets are met.
Sound interesting? Read on…
As the Service Support Manager, you will work closely with Infrastructure, security, development and Solution Architecture teams to help provide a high-quality support service across key business-critical applications.
Responsibilities:
• Implement formal problem management and change control systems• In conjunction with the Service Desk, manage the communications with stakeholders and users on service complaints, performance, issues and resolutions• Manage the activities of the support team:o IT Level 1 Service Desko IT Level 2 & 3 Supporto Business Supporto Data & Analyticso Development / Application Software Support
Key Skills:
• Project Management of IT changes as required• Consistently professional, confident, and calm even in challenging situations• Service Management Method and reporting processes• IT Systems experience (e.g. Windows / Client Systems)• Demonstrable Project Management (e.g. PMP, Prince2) experien...