Main Purpose of Job
You will be responsible for ensuring customer satisfaction with their equipment by providing first line technical support, repairing equipment in a timely manner, and promoting the service business.
Role and Responsibilities
Key responsibilities include:
* Providing technical support and advice to customers and colleagues;
* Maintaining accurate records of customer interactions and equipment repairs;
* Collaborating with colleagues to resolve complex technical issues;
* Continuously improving technical knowledge and skills through training and development opportunities;
Salary: $65,000 - $90,000 per year (dependent on experience)
Job Description Summary: We are seeking a highly motivated and technically skilled individual to provide first line technical support to our customers. If you have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we encourage you to apply.
Minimum 500-word Description:
This role is ideal for an individual who enjoys working in a fast-paced environment, troubleshooting technical issues, and resolving problems in a timely manner. As a Field Service Technician, you will be responsible for ensuring customer satisfaction with their equipment by providing first line technical support, repairing equipment in a timely fashion, and otherwise promoting the service business.
The successful candidate will have excellent communication skills, both written and verbal, and be able to effectively communicate technical information to customers and colleagues. You will also possess a strong work ethic, be able to work independently, and be self-motivated with a desire to continuously improve technical knowledge and skills through training and development opportunities.
In this role, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. If you are a motivated and technically skilled individual who is passionate about delivering exceptional customer service, we encourage you to apply.
Estimated Salary: $72,500