Print Coordinator
Salary: From £21840-£23143
Print Coordinator
£23,143 per year
Lynch Wood, Peterborough
37.5 hours per week Monday - Friday
Flexible hours between 7am - 5pm
Summary of the role
To maintain appropriate stock levels of corporate and marketing stationery for all of Diligenta's clients and for Diligenta's third-party printer, ensuring all print service level agreements are achieved. This role supports the business strategy by ensuring smooth and efficient print processes, which are crucial for client satisfaction and regulatory compliance.
Benefits
1. No weekend working.
2. 31 days annual leave (including UK Bank Holidays).
3. Annual discretionary bonus eligibility.
4. Perks at Work (online discounted shopping).
5. Car lease scheme and Jaguar Land Rover discount.
6. Cycle to Work scheme and interest-free season ticket loans.
7. Annual volunteering day.
8. Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
9. Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
10. Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
11. Personal and career development opportunities within Diligenta.
Key Responsibilities
12. Print Management: Make sure all overnight print files are received and quickly sort out any discrepancies.
13. Cost Analysis: Review one-off print requests, provide cost estimates, and coordinate with different business areas or third parties.
14. Data Reporting: Create monthly spreadsheets for all mailings, add charges, and complete printing tasks.
15. Query Resolution: Be the first point of contact for all print queries, manage the team mailbox, assess issues, and investigate as needed.
16. Stock Monitoring: Keep an eye on and review stock levels to ensure we always have what we need.
17. Client Interaction: Assist onsite clients with printing and scanning as needed.
18. Postal Duties: Handle daily postal tasks like booking couriers, doing daily post rounds, and coordinating shredding bins.
19. Compliance Issues: Investigate and resolve any data protection and cheque issues by working with suppliers and reporting to the compliance and fraud control units.
Skills and Experience
20. Technical Skills: Excellent at using Excel and managing spreadsheets.
21. Administrative Skills: Strong administrative abilities with the capacity to multitask and stay organized.
22. Time Management: Great at managing time and meeting tight deadlines.
23. Communication: Excellent written and verbal communication skills.
24. Decision-Making: Skilled at assessing different requirements and making informed decisions.
25. Detail-Oriented: Pays close attention to detail.
26. Independent Work: Able to work independently and take initiative.
About us:
Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!
Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.
Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.
Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.