The role is Technical helpdesk, working with a close-knit team of professionals assisting customers via phone, email and remote access with their sophisticated nursecall alarm systems and repairing the products within. If you are excited by this variable role, we have a fantastic opportunity for you to join our growing family company.
We are a leading technology and service provider across the care home sector and the NHS, delivering exceptional service supporting our bespoke designed wireless IT based nursecall systems, and due to expansion are looking to appoint a Technical Service Engineer to perform a helpdesk function based within our C-T Centre in Bournemouth.
Key Role Functions
* Technical Support - Provide a highly responsive level of helpdesk technical support on our systems via any media for customers and CT staff members, gathering information, troubleshooting, guiding and resolving issues via phone and online tools.
* Product Repairs and Upgrades - Fault diagnosis, repair and programming all display based computers and products.
* Assist with implementation and maintenance of hardware, software and peripherals.
* System Configuration - Configuring Nurse Call systems and products efficiently and accurately according to specifications prior to despatch to customers.
* Teamwork - Proactively communicate and assist in any Technical Services task with a positive, enthusiastic attitude and ethos.
The Company
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