An exceptional Night Porter is sought to deliver a magical experience for guests at Wood Hall Hotel & Spa, a luxury country house retreat in West Yorkshire.
The ideal candidate will have experience working in a luxury four or five star hotel, ideally on night shifts, and be passionate about going above and beyond for guests.
Responsibilities include delivering room service food orders, maintaining a safe hotel environment, and building relationships within the team.
The successful candidate will be a team player with a can-do attitude, excellent communication skills, and a passion for delivering exceptional customer service.
We offer a competitive salary package, company pension scheme, and opportunities for career progression and training.
* Key Responsibilities:
* Deliver exceptional guest experience throughout the night, including reception, night audit, bar work, cleaning, and room service.
* Maintain a safe, healthy, secure workplace and hotel environment at night.
* Build and maintain relationships within the team and ensure clear communication between shifts.
* Be inspired, have fun, and enjoy being part of our Hand Picked Team.
* About You:
* Knowledge and experience of working in a luxury four or five star hotel, ideally on night shifts.
* Passionate about delivering exceptional customer service and going above and beyond for guests.
* High level of emotional intelligence to anticipate guests' needs and deliver a Hand Picked experience.
* Proficient computer skills, including knowledge of hotel reservations systems and Microsoft Office.
* Ability to act calmly and professionally under pressure, maintaining a positive attitude.
* Own means of transport to commute reliably.
* Our Benefits:
* Competitive salary package of £31,865.60 per year, plus a share of service charge.
* Full-Time role working 5 days out of 7, including weekends on a rota basis, 40 hours per week.
* Company pension scheme with a generous employer contribution.
* Life assurance scheme.
* Employee Assistance Program.
* Company Sickness Scheme Benefit.
* 28 days holiday per year, increasing to 33 days with length of service.
* Forward career progression and access to training programs.
* Staff stays and discounts on food and drink.
* Online retail discount platform and health and well-being platform.
* Opportunity to make lifelong friendships and be part of a diverse and inclusive team.