2nd Line Support Engineer - Onsite
We are partnered with a leading global organisation to help source a 2nd Line Support Engineer. You will provide onsite and remote support and resolve IT problems across multiple technology areas, including Office 365, Networking, Windows Desktop Support and Backups.
Role responsibilities:
* Manage and prioritise tickets.
* Liaise directly with the user to resolve issues.
* Investigate the problem whilst keeping in contact with the user and logging notes in the system.
* Weekend and out-of-hours will sometimes be required. On- call rota operated on evening and weekends.
* Assisting with ongoing projects.
Skills required:
1. Office 365 experience
2. Backup technology (eg Veeam)
3. Network technologies ie. TCP/IP, VPN, DHCP/DNS, Firewall etc.
4. VMware; management, and deployment of Virtual Machines
5. Automated Patch management via WSUS and third-party tools
6. End user support ie. Windows 10, VPN, account administration etc.
7. Windows Server technologies (Active Directory, Group Policies, Remote Desktop Services, etc.)
8. Desirable but not require: Microsoft, Cisco, VMware & Veeam certifications
9. An ability to work to tight deadlines and manage priorities
10. A methodical troubleshooting approach and strong attention to detail
11. A high level of self-motivation to...