Temporary Customer Feedback Manager
Worcestershire
Temporary on-going contract (minimum 3 months)
Up to £27.50 per hour
Think Community Partnership are working with a reputable housing association in Worcestershire to recruit for a skilled Customer Feedback Manager to join their team on a temporary basis. The successful candidate will lead initiatives to gather, manage, and respond to tenant feedback, ensuring that services are responsive to the needs of the community and foster continuous improvement.
Key Responsibilities
* Oversee and improve customer feedback systems, including complaints and compliments processes.
* Liaise with tenants to gather insights, address concerns, and resolve issues efficiently.
* Analyse feedback data and generate reports for senior management, identifying trends and areas for service enhancement.
* Work collaboratively with various departments to implement customer-focused changes.
* Ensure compliance with regulatory standards related to customer service and complaints handling.
Essential Skills and Experience
1. Previous experience in a customer feedback or complaints management role, ideally within housing or a similar public sector ...