Do you have previous experience within Customer Service? Are you a strong team player? Are you looking for a new opportunity with a great local business? Think Specialist Recruitment are pleased to be working with an organisation based within the Hitchin area, this company have an exciting opportunity for the right candidate to join their growing team. This position will suit someone who has previous experience within customer service, who is happy to be based within the office, and wants to work well as part of a team. Salary - £26,000 - increasing after probation 28 days holiday plus bank holidays Hours - 37.5 hours a week, Monday - Friday Some of the duties will include:
* Responding to customer queries over the phone and via email
* Logging service requests including emergency calls from customers
* Managing customers expectations
* Building and maintaining relationships with customers
* Speaking with and handling queries from engineers
* Processing jobs and raising invoices for engineers
* Raising credit notes
* Creating repair quotes
* Keeping inhouse systems accurately updated
* Providing administrative support across the team where required
The suitable candidate:
1. Previous experience within customer service
2. Strong communication skills across all levels
3. Ability to build rapport
4. Great team player
5. Previous experience with SAP and/or Sa...