Job Description
Software Support Analyst required. Excellent opportunity to work within an IT Support Team in a growing software business. They provide telephone & on-site assistance to customers throughout the country, dealing with various software and hardware technology issues. This is a full-time, hands-on position and it provides an excellent opportunity to expand and develop your IT knowledge while working with a motivated, friendly team.
Personal skills, friendly concise communication and the ability to learn quickly on the job are the most important features of this vacancy.
Position Overview
1. Provide remote technical assistance to existing customers regarding bespoke business management software systems
2. Basic SQL Database Administration
3. Provide some on-site technical assistance and training to existing customers
4. Desktop PC & Server installation, configuration and diagnosis as required
5. Client, server and network security management
6. Multi-site LAN, WAN, and VoIP configuration and support
7. Provide technical support to existing customers in use of a bespoke eCommerce platform
Position Requirements
8. Driving License & Car – ESSENTIAL
9. Ability to learn & adapt quickly
10. Good communication and customer service skills
11. Experience of Microsoft Client/Server environments, Microsoft SQL & Networking technologies – Advantage
12. Excellent spoken English
13. Bright, driven and energetic with a passion for learning and technology
14. Overnight stays occasional required for customer visits outside the local area
Position Remuneration
15. Monday to Friday
16. £20,000 – 25,000 DOE
17. Excellent career progression & training provided
18. Additional Leave
19. Casual Dress & Company Events
20. On-site Parking
21. Sick Pay
22. Performance Bonuses