Trainee Customer Advisor
Location: Full-time, on-site at Willerby, Hull
We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online, we're on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team of inspiring individuals, and we're looking for a Trainee Customer Advisor with excellent communication skills to deliver first-class customer experiences across email, calls, and live chat.
Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we'd love to hear from you!
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Why you'll love the Trainee Customer Advisor role:
* Use your natural people skills to stay customer-focused and delight customers.
* Take ownership of every customer interaction, ensuring all queries are resolved efficiently.
* Handle escalated enquiries and complaints, working to maximise customer retention.
* Support initiatives to improve customer satisfaction results and recommendations.
* Meet key performance targets by delivering exceptional service within required timelines.
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What makes you a great fit for the Trainee Customer Advisor role?
1. Experience: Customer...