Mrs Tradie Office Lady is an innovative business that provides administrative support, bookkeeping services, compliance administration, and all that Office Lady stuff to the Agricultural Industry, Corporates, Tradies, and Self-employed Business Owners throughout NZ. This is a full-time position with a focus on customer relations and confidentiality. The core essence of the business is to be the best Virtual Office Lady Company available in the market, providing the best service, using the best technology available. Due to growth, this position is available in our Winton office in Southland.
About the role
We are looking for someone special to fit into our team. The biggest thing we are looking for is someone with a nice, easy-going, caring personality. Alongside that, we are also looking for someone who may have used (not a requirement) or is able to be educated quickly (is a requirement) on programs such as Xero and Payroll platforms. The same applies with Teams, Microsoft, and SharePoint.
Please note we have an intensive internal Training Program so everything you need to know about the job can be taught internally - we just need the right person to listen and then execute the training on their own portfolio of clients.
Our role at Mrs Tradie is to provide professional administrative support to our clients. This involves a large amount of bookkeeping, payroll, IRD processing, compliance administration, and some day-to-day office admin projects. You will be assigned a portfolio of clients that you will communicate with on a daily basis to accommodate their business requirements. Each customer will require different services, and you will need to tailor your services to exceed the customers' expectations.
You will need to be tech-savvy and able to multitask. Excellent time management is crucial in this role.
There is a large element of technology used on a daily basis in this role; the expectation is that you are able to self-teach any program or app required, using internal and online training and research. The use of technology is essential in this role.
Benefits and perks
In this role, you will be provided an office/space of your own to ensure the confidentiality of your clients' information. The work environment is positive. There is an expectation to continue to learn, especially with technology moving forward so quickly. We need to ensure customer service is a priority, so you need to bring a positive manner to work every day. Office hours are 8 am - 4 pm Monday to Friday. You will get your own car park right outside the office at Mrs Tradie HQ! Computers and Cell Phones remain at work, so once you leave the building, you leave work behind. There is no requirement to work weekends.
Skills and experience
The right personality and a focus on customer service is our priority. However, experience with accounts payable & receivable, Microsoft software, Outlook, and Payroll would be an additional bonus. Although not a requirement to have these skills already, you will need to be able to learn these and adapt quickly to change. Comprehensive training is provided.
Familiarity with Xero or other Accounting/Payroll platforms is preferred. Must be tech-savvy to manage client apps that talk to these platforms. Although not a requirement to have these skills already, you will need to be able to learn these and adapt quickly to change. Comprehensive training is provided.
Must be a disciplined self-starter who is customer-focused & has an understanding of business processes. You must be comfortable embracing new technology and change, as this is a constant in this role.
Must be relatable and have a pleasant and positive manner.
This is a fast-paced role with numerous aspects - no day is the same! Are you up for the challenge? Apply today!
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