Customer Care Advisor
Long-term Temporary
Bridgwater, Somerset
Job Solutions Ltd are delighted to be assisting our client with their recruitment for Customer Care Advisors to join their ever growing, professional team at their Bridgwater Offices.
Summary of requirement:
The Customer Care Advisors play a critical role maintaining and developing sales of clients products to our customers in Retail and/or Specification divisions in the UK and Ireland.
Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy.
Advisors must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers.
Specific role responsibilities:
* Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc.)
* Process and manage the full order cycle using the ERP system, to include:
1. Understanding and communicating stock availability
2. P...