Mobile Service & Repairs Manager | Midlands (with occasional nationwide travel) | Full Time
Are you passionate about delivering exceptional customer service while keeping cutting-edge eBikes in top condition? We're looking for a Mobile Service & Repairs Manager to join the team! This dynamic role is based in the Midlands but will involve occasional travel further afield to support our service and repairs colleagues.
Requirements:
* Strong hands-on experience with repairs and servicing, preferably in eBike maintenance.
* Ability to manage multiple tasks, plan routes effectively, and allocate jobs efficiently.
* A proven track record in dealing with customers from consumers to corporate clients.
* Awareness of commercial considerations when completing jobs, time management.
* Willingness to travel, with occasional overnight stays as required.
* A collaborative mindset, supporting colleagues across the business when needed.
Duties:
1. Carry out paid and unpaid repairs, perform maintenance, and complete scheduled servicing both on-site at customer locations and in-house at our service centre in Nuneaton.
2. Deliver efficient and effective servicing for fleet eBikes, ensuring maximum reliability and safety.
3. Manage customer support forms and inquiries, ensuring a professional and responsive service.
4. Plan and alloc...